Resume

Digital Service Expert

U.S. Digital Service

September 2015 to Present
Washington, DC

The United States Digital Service is transforming how the federal government works for the American people. And we need you.

Vets.gov Product Lead for 2 tools within the Vets.gov initial launch suite.

Noteworthy Accomplishments:

Deployed Version 2 of the GI Bill Comparison Tool in less than 6 weeks. This included requirements gathering, product design tasks, stakeholder concurrence, content concurrence, development and deployment.

Spearheaded a VA effort to develop a system that would supplant over 20 different facilities’ locators on VA.gov with a single application capable of returning any VA facility based on the users desired service offering. Existing VA data was not available to support this initiative and required my team and me to “hack” bureaucracy to identify, aggregate data sources, establish partnerships with cross-disciplined groups across the VA, and provide for the sustainment and utilization of this data for both public and VA usage (ongoing).

Established and managed stakeholder relationships successfully with sponsor teams including appointee level, SES stakeholders.

Manage a cross-disciplined team of Digital Services Experts, at the product team level, to achieve product goals. 

Translate stakeholder business requirements into actionable technology requirements and Provide product visioning and product roadmaps to ensure Digital Service teams and stakeholders share a common vision.

Crafted and negotiated project charters with stakeholders.

Practice iterative, agile methodologies to quickly achieve production system deployments and quickly demonstrate value to both veteran users and stakeholder teams. 

Leverage data and user inputs to drive best practices recommendations for roadmap activities.

Provide hands-on expertise as a UX practitioner, graphic designer, and front-end developer to accomplish production releases weekly. 

Senior Experience Consultant

Applied Technical Systems

November 2014 to September 2015
Alexandria, VA

ATS offers a breadth and depth of services in systems integration and custom software development that range from Web portals to data mining applications. We specialize in helping customers extract valuable information from complex, high-volume databases, and have developed several groundbreaking, patented software technologies in this area.

Senior Consultant for ATS, a technology consulting firm serving a multitude of U.S. Government clients such as the U.S. Army, U.S. Navy, and the U.S Patent and Trademark Office.

Led a team through ATS’ submission for the 18F RFP (pool 1) response during the summer of 2015.

Facilitated the elicitation and codification of business requirements and strategic business goals.

Collaborated with the client leadership roles to define and capture project vision and scope.

Gathered, captured and documented both business and functional requirements.

Conducted stakeholder and user interviews to elicit business, workflow and functional requirements.

Translated business and functional requirements into actionable technical requirements.

Engaged in iterative product design exercises such as rapid prototyping to develop and test minimum viable product iterations of system features and functionality.

Supported Sales team in identifying and engaging in new sales opportunities for ATS.

Developed and present in both a sales and subject matter expert capacity. 

Principal User Experience (UX) Architect

RealDecoy

October 2011 to October 2014
Washington, DC

Principal Experience Architect for RealDecoy, an international technology consulting firm specializing in Oracle Commerce and Endeca implementations for clients such as NAPA Auto Parts, Harvard Business Review, Fitch Ratings, David's Bridal, Home Depot, Sears, LandsEnd and American Greetings.

  • Engaged and assisted C-Level corporate leadership to define and codify business goals and translate those goals into actionable requirements.
  • Managed complete lifecycle projects to ensure that development efforts align with and fulfill business requirements.
  • Customer Experience consultant helping clients develop and manage omni-channel digital experiences including websites, mobile, in-store digital and other digital channels.
  • Managed a team consisting of user experience architects, interaction designers, art directors, copywriters, graphic designers, production artists, and developers.
  • Participated as a key member of the sales team, developing strategies and materials for pitch presentations and presented as the user and creative experience expert for the sales organization.
  • Authored and published a variety of professional white papers covering topics such as eCommerce and Customer Experience.
  • Mentored team members in career development and professional growth.
  • Member of the internal Customer Experience Core team, which is responsible for RealDecoy's customer experience strategy, policies and procedures.
  • Developed structure, policies, procedures, and process.
  • Developed product and service offerings to serve RealDecoy's client base.
  • Specialization in Oracle Commerce, Oracle Endeca, and Oracle Information Discovery.

Web and Systems Manager

U.S Department of Energy

June 2010 to July 2011
Washington, DC

Web and Systems manager for the Office of Weatherization and Interoffice Programs(OWIP) of the Office of Energy Efficiency and Renewable Energy. Currently, OWIP's three programs administer ~$11.3 Billion in support of the American Recovery and Reinvestment Act of 2009 through grants, technical assistance, and digital information tools.

  • Research and develop systems and processes to increase the efficiency and efficacy of OWIPs three primary programs.
  • Serve as the voice of the program for all technology related issues and requirements.
  • Manage all digital media for OWIP including website, digital content and multimedia.

Regional Creative Director

TMP WorldWide

September 2007 to June 2010
McLean, VA

Served as creative and technical leader for TMP Government, an international recruitment and government outreach/advertising agency serving clients including BestBuy, Walmart, UPS, Missile Defense Agency, Recovery.gov, Office of Personnel Management, America's Veteran, National Institutes of Health, NavAir, Air Force, Internal Revenue Service and several agencies within the Intelligence community.

  • Responsible for user experience and usability across all media including websites, mobile websites, online advertising.
  • Managed a team consisting of information architects, usability specialists, art directors, copywriters, graphic designers, and developers.
  • Participated as a key member of the sales team, developing strategies and materials for pitch presentations.
  • Presented as a subject matter expert to a variety of conferences as well as company-sponsored events.
  • Authored and published a variety of professional white papers covering topics such as usability and mobile marketing.

Senior Product Designer

Rosetta Stone

March 2007 to August 2007
Arlington, VA

Managed and directed all digital creative efforts for a global, direct-to-consumer and business-to-business language learning software company.

  • Lead product manager responsible for user experience, information architecture, usability and design.
  • Responsible for the direction of all Flash development including marketing and product demonstrations as well as point-of-purchase multimedia sales presentations.
  • Collaborated with internal teams and external vendors on all online advertising initiatives.
  • Developed and deployed process for stakeholder interactions with Website including creative process documentation and business requirements gathering.
  • Analyzed user behavior and issued business recommendations based on web metrics.
  • Collaborated with internal teams to localize online presence in 12 international markets.

CEO and Creative Director

Form Creative

March 2001 to February 2007
Washington, DC

Established and staffed Form Creative, a marketing and advertising creative firm serving clients such as Comprehensive Health Services, Coors Brewing Company, EarthLink, and the Jacksonville Symphony Orchestra.

  • Managed a team consisting of on-staff and freelance information architects, usability specialists, art directors, copywriters, graphic designers, and production artists.
  • Directed and managed all elements of online customer experience development including information architecture and usability.
  • Directed and engaged in all aspects of creative development for print, direct mail, outdoor, radio, and interactive advertising, as well as collateral, Web site, and brand identity development.
  • Determined the overall direction and tone for client marketing initiatives.
  • Responsible for all aspects of client relations including sales presentation and pitch presentations.
  • Collaborated with clients and internal teams to develop project budgets, timelines and project plans.
  • Implemented Search Engine Optimization (SEO) programs including site optimization, SEO marketing strategy, media planning/purchase, maintenance, metrics tracking and analysis.
  • Developed and executed Micro-sites, email campaigns and integrated web fulfillment initiatives.
  • Mentored both visual artists and copywriters in career development and professional growth.
  • Participated in developing and executing media purchasing strategies.
  • Developed structure, policies, procedures, and process.
  • Developed and maintained strategic alliance program.

Creative Director

L7

March 2000 to March 2001
Superior, CO

Staffed, and managed L7 Creative Services (a division of L7 IT Development) serving clients such as Avido Systems, DNA Sciences, Iron Planet, and WebMD.

  • Managed a team of information architects, usability specialists, art directors, copywriters, graphic designers, and production/HTML programmers in a distributed, virtual environment.
  • Directed and managed all elements of online User Experience development including information architecture and human factors/usability.
  • Responsible for the overall feel and tone of client marketing initiatives as well as the marketing efforts of the L7, Inc organization.
  • Developed project budgets, timelines and project plans.
  • Formulated creative strategy and executed targeted interactive initiatives.
  • Developed structure, policies, procedures, and process for L7 Creative.
  • Responsible for front end product management: definition of business requirements, site strategy, Internet marketing initiatives, and alignment of media and functionality with strategic goals.
  • Responsible for user experience success for all client projects including creative, information architecture, usability, and front end aspects of features and functionality.
  • Worked closely with technical team to insure that Web applications fulfill marketing requirements.
  • Responsible for all aspects of program management on both front and back end.
  • Member of the L7 Process, Infrastructure, and New Technologies review teams.
  • Heavily involved in sales for L7 as the front end "expert".

Interactive Media Director

Baum Arensmeier & Talent

March 1999 to March 2000
Denver, CO

Established and directed an interactive media department for BA&T, a business to business advertising agency serving clients such as Apotex Pharmaceuticals, Exabyte, Hewlett Packard, and The Town of Breckenridge, Colorado.

  • Directed and managed all elements of online User Experience development including information architecture and human factors/usability.
  • Responsible for the implementation of strategic interactive marketing initiatives and creative direction for all interactive media projects.
  • Developed and implemented processes for end-to-end interactive development.
  • Developed and executed successful Internet marketing strategies.
  • Assembled and managed a creative and technical team producing Web sites, Internet advertising campaigns, and interactive CD-ROM presentations.
  • Responsible for all aspects of project management on both front and back end.

Art Director

Hammond Creative

January 1998 to March 1999
Denver, CO

Managed advertising creative for Hammond Creative, a creative services company serving clients such as Bayer Pharmaceuticals, ICG Communications, and Kodak.

  • Responsible for the design and implementation of traditional and interactive media for a creative services/design firm.
  • Directed and managed all elements of online User Experience development including information architecture and human factors/usability.
  • Worked closely with the creative director to establish concepts and look & feel.
  • Worked closely with the account services teams to insure that developed materials complemented strategic marketing initiatives.
  • Designed and implemented cross-media support for interactive projects through the creation of traditional media fulfillment for interactive initiatives.
  • Responsible for all aspects of project management from concept through production.

Photographer and Graphic Designer

Rick Lee Imaging & Design

May 1994 to Present
New York, NY; Jacksonville, FL; Denver, CO;

Established a freelance commercial design / photography studio producing advertising photography and interactive / traditional design for clients such as AT&T, Business Week, First Union Bank, and The New York Times.

  • Developed first web site in January 1992 to market studio portfolio.
  • Designed Web sites for the studio’s clients.
  • Produced advertising and editorial photography for clients nationally.
  • Responsible for all aspects of project management on both front and back end.

Staff Photographer

Superstock

May 1989 to April 1994
New York, NY

Employed as a staff Photographer for SuperStock, Inc., an advertising and editorial stock photography supplier for ad agencies and editorial clients worldwide.

  • Managed a team of stylists and photo assistants to complete photography assignments in studio and on location environments.
  • Responsible for all elements of production from location scouting and casting to final product.
  • Participated in print catalog design and production.